Payment Options Temporarily Unavailable
As we change over from our previous payment system to our new SmartHub payment system, some of our payment options will not be available. We will be accepting payments via cash and check only. You can always call one of our member service reps if you have questions.
Members using Credit Card Auto Draft Need to Re-register
If you are on our current Auto Pay system, please take note of these dates. We will have a grace period regarding late fees. On our launch date November 7th, please register your account in SmartHub and follow the directions on this page to re-setup your Auto Pay settings.
SmartHub Goes Live!
Our team has been working hard to get this new system ready for you. It’s going to make managing your account easier than ever. Please register your account using the information on this page. Reach out to us if you have any questions.
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.
Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit https://bigsandyrecc.com/payment-options to view all payment options.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
You can view your energy use on the website and app.
On the website:
On the app:
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us