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Big Sandy RECC sending member satisfaction survey

You may soon receive a survey from Big Sandy RECC, your local Touchstone Energy Cooperative. Please know this is a legitimate survey from us and it’s an important market research piece. This large-scale member satisfaction survey is used to collect your opinion on our behalf. We will use the results to receive an American Customer Satisfaction Index (ACSI®) score.

We’ve randomly selected a group of members to receive this survey. If you are someone who received it by mail, you may return the postage-paid survey sheet or simply use the online link to provide your responses. The results from the research will help guide our programs and services so they meet the needs of members like you.

As always, thank you for being a member and for helping Big Sandy RECC serve you in the best manner possible.

"As a member of Big Sandy RECC we want to express our appreciation to you, and how hard we are working to provide you with reliable and affordable electricity. Big Sandy RECC through hard work, dedication, and being member-minded have provided our members with rates that rank among some of the lowest in the state. Big Sandy RECC was established in 1940 to provide a benefit for electrical needs, and to be a community cornerstone for the people of the rural areas in whom we are and for whom we serve. Big Sandy RECC provides services for Breathitt, Floyd, Johnson, Knott, Lawrence, Magoffin, Martin, Morgan counties. We have 1,100 miles of distribution line reaching out to 13,000 members."

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