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Frequently Asked Questions

What are Big Sandy RECC's office hours?

Our office is open from 7:30 a.m. - 4:00 p.m. Monday thru Friday. Our drive-thru hours are the same. We also have a 24 hour drop box for our members convenience.

When is my bill due?

Your bill is due the 20th of every month.

When is the cut off date?

The cut off date varies each month.  It usually ranges from the 5th - 8th of each month.

What kilowatts am I billed for?

You are billed for the kilowatts used from the 1st of the month to the following 1st of each month or as close as possible.   (example: Jan 1st - Feb 1st)

What does it cost to hook up a new service?

We use an online utility service which checks credit information and determines the fees required.  These fees can range from $25.00 to $275.00.

What are my payment method options?

We at Big Sandy RECC want to make doing business with us easy. We have a variety of payment methods for a members to chose from. Our members can pay their bill by physical mail, bank draft, credit card draft, at our Prestonsburg payment center (Citizens National Bank at Centre Point), or online. For any information about these services please contact us at (606) 789-4095 or (888) 789-RECC(7322).  

What is an electric cooperative?

An electric cooperative is a type of electric utility that is owned by the members it serves. Its profits, or margins, are put back into the cooperative to help run the business efficiently, or are returned to the member-owner. A co-op exists solely to provide high-quality service at the lowest possible price for its member-owners.

What are the basic differences among electric utilities?

The three kinds of utilities are distinguished more by their business structure than by the product they sell. They are electric cooperatives, investor-owned utilities, and municipal systems.

  • An electric cooperative is owned by the members it serves. Therefore, all of the owners live in the cooperative's service territory, with most members living in rural or semi-rural areas. A cooperative operates on a non-profit, cost-of-service basis. In Kentucky, electric cooperatives serve an average of eight members per mile of electric line.
  • An investor-owned utility (IOU) is owned by stockholders who may or may not be customers and who may or may not live in the service area. The IOU is a for-profit enterprise. In Kentucky, IOUs serve an average of 25 consumers per mile of electric line.
  • Municipal systems are usually owned by a city, a state or federal government agency. Municipal customers are usually located in urban or semi-urban areas. In Kentucky, municipal electric systems serve an average of 60 consumers per mile of electric line.
What is the environmental surcharge on my bill?

It pays the cost to meet EPA regulations on power plant emissions. All major electric utilities in Kentucky have this charge. It covers the cost of expensive equipment, like scrubbers, to meet the regulations. It is a pass thru charge from our power supplier (East Ky Power).

What is the fuel adjustment clause on my bill?

It’s the cost of coal and natural gas to run power plants, and purchased power. It is a pass thru charge from our power supplier (East Ky Power).

What are capital credits?

An electric cooperative exists for the purpose of providing its members with electric service - on a non-profit basis. Therefore, in a cooperative, the net margins do not belong to the corporation - they belong to the individual members who paid the money on their monthly service bills. In most types of co-ops, net margins, after reasonable reserves are set aside to pay back government loans, operating costs and other expenses, go back to the members in the form of a cash patronage refund. The funds credited to members are &ldquocapital credits,&rdquo and over a period of years these membership funds take the place of federal investment. The individual member&rsquos capital credits are his ownership equity in the system. Most electric co-ops have a provision in their bylaws for repayment of capital credits on a rotating basis.

Are there programs available for members on a fixed income? 

The Community Action Partnership began the Low-Income Home Energy Assistance Program Subsidy component on Monday, November 2nd. The purpose of the LI-HEAP Program is to assist eligible low-income households with the costs of home energy through the two components of Subsidy and Crisis.  The Subsidy component is designed to provide eligible households with one time payment to the household's energy provider.  Eligibility is based on the household income, size, liquid resources, and responsibility for home heating.  Benefits are calculated based on household income and the primary heating source to ensure that households with the highest heating cost and the lowest incomes, taking into consideration household size, will receive the highest benefit.

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